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Vehicles & Servicing Customer Disservice

Discussion in 'Businesses - Services - Products' started by KINGCOLE, May 17, 2017.

  1. KINGCOLE

    KINGCOLE DI Senior Member Highly Rated Poster

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    Today, I had the misfortune to visit Hyundai - Sibulan. I needed some genuine square o rings for my 2010 Hyundai Accent 1.5 CRDI. I gave the Parts Dept my VIN and the part numbers I required, where he proceeded to tell me that the part numbers were wrong. I then told him to look at the parts catalogue schematic, where he will see that I had provided the short code for the part. He then told me that these parts were unavailable as they are a production part. I was dumbfounded as all parts that make a car are production parts. It was pretty obvious that he didn't want to waste his time on a small item. I asked if they were the main agent and slowly lost my temper. He suggested that I go to HVL, where upon I told him that I was considering buying a new car at the end of this year and that it wouldn't be a Hyundai. As usual my wife got pissed of with me for losing my rag. My wife has a Kia and the difference between Kia and Hyundai is like day and night.

    If you need parts numbers for your vehicles, use this site: PartSouq Auto Parts Around the World
     
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  2. Brian Oinks

    Brian Oinks That's Mr. Pig to you Boy! :) Highly Rated Poster

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    My ex Mother In-law purchased a brand new Hyundai Excel back in Oz where the driver's window fell out the very next day, after returning it several times with the window falling out of its runner within days of being repaired, we gave up and I Sikaflexed the glass into the runner, FIXED! The front and rear Bumpers were a different colour to the rest of the car due to lack of paint where you could see the stripes over the undercoat below and when I asked about it I was told it was because they were plastic, I was a Panel Beater/Spray Painter so I KNEW this was BS and told them so! NEVER fixed that either! There were a LOT of issues with smaller things falling off, body paint fading within a year of purchase, honestly it was a POS!

    I had a mate who bought non-running KIA's to repair the dodgy electrics and resell at a profit, and even the one's he kept for his wife and himself turned out to be a major headache so he eventually moved onto Fords after a few years of doing that.

    Bottom line is; I would NEVER buy a Korean or a Chinese built Car no matter how cheap it was! Unless you are rich enough to replace them every few years before problems set in then I would say to give them a BIG MISS!
     
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  3. george

    george DI Junior Member

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    Similar experience of disservice with Kia. They spent a week trying to find my problem. Recommended replacing the primary fuse box at the expense of P13,000 plus labor. Not the problem. They finally gave up. Turned out to be a fuel sensor. Grrrr.

    But Nissan is just as bad. Six times in a row I've gone there, either to try to buy a part or to have a little service done. Last week I wanted to buy a replacement tail light assembly. Not in stock, of course. I left my contact number. Didn't hear from them. Went in to see if they had any news. "Oh, yes, Sir. The part is available from Nissan in Manila. P9,700!!" Two weeks prior I bought the exact same item for the other side of the car, in Manila, for P5,500. Just TRY to explain the price difference to me, you boogers.

    Had them put in a louder horn. Wanted P3,700 pesos. What!!! The part was only P750 and labor couldn't possibly have been more than an hour. She offered a 50% discount if I turned in my old horn. Hell yes. But even at P1,850 I was ripped off.

    Wanted to have two front wheel bearings replaced. Too busy just then. Left my contact number. Never heard from them. Did the job myself.

    WAnted to buy wheel covers for my unit. "Oh, the parts person is on vacation and she's the only one who can look up the price."

    A couple of other times they didn't have some pretty basic parts.

    The place is totally WORTHLESS.

    HVL, on the other hand, is one of the best small businesses in town. They serve you quickly. The staff are quite knowledgeable and friendly. They have thousands and thousands of parts on hand and will try hard to find it for you if they don't have it.
     
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  4. KINGCOLE

    KINGCOLE DI Senior Member Highly Rated Poster

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    I went online yesterday, after my experience at Hyundai. Bought the genuine Hyundai Parts 3 x O rings from Korea for $9 dollars. Expensive for 3 x O rings but God knows what Hyundai would have charged. Usually I buy parts either on Ali Express or Alibaba. Can take up to 6 weeks for delivery but have never had a failed delivery.
     
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  5. DavyL200

    DavyL200 DI Forum Luminary ★ Global Mod ★ Highly Rated Poster Showcase Reviewer

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    Had a similar experience with mitsibushi,needed a small part for the fuel system,they had the part in stock but wanted p15k for it. Found the exact same part in the uk new for p3,500. Pure extorsion at its best.
     
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  6. Dr. Shiva

    Dr. Shiva DI Forum Adept

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    Are there any car brands which are fair to the customers? Not overpricing work and parts? And do qualitative good work?
     
  7. Jack Peterson

    Jack Peterson DI Forum Luminary Highly Rated Poster SC Connoisseur Veteran Air Force

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    Each to their own but that is why we went to Suzuki, so far, I can't fault them Pricing, service and Courtesy
     
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  8. Wrye83

    Wrye83 DI Forum Luminary Admin Secured Account Veteran Army

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    No. I think the US started this nonsense with laws that state only dealerships can sell new cars. It is absolutely ridiculous that you cannot go straight to the manufacturer's website to buy new cars and are forced to deal with crooked car salesmen and their mechanics who charge ridiculous prices.

    Elon Musk from Tesla Motors would really like that to change (at least in the US). I hope that he is successful.
    Tesla to deploy local lawyers to challenge U.S. dealer laws
     
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